🔒 Privacy Policy

Website: MP Telecom

At MP Telecom, your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or purchase from our website.

1. Information We Collect

When you visit or place an order on our website, we may collect:

• Your name

• Phone number

• Email address

• Shipping & billing address

• Order details

• Payment-related information (not stored permanently)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Contact you regarding your order

• Improve our website and customer service

• Send offers, promotions, and updates (if you agree)

3. Data Protection

MP Telecom ensures your personal data is protected using secure servers, SSL encryption, and restricted access to sensitive information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.
Your data may only be shared with delivery partners and payment gateways for order fulfillment.

5. Cookies

We use cookies to enhance user experience, analyze traffic, and improve website performance.

6. Your Consent

By using our website, you agree to our Privacy Policy.

7. Policy Updates

We may update this Privacy Policy anytime. Changes will be posted on this page.

💳 Refund & Return Policy

MP Telecom

We want our customers to be fully satisfied with their purchase.

1. Return Eligibility

You may request a return or replacement if:

• The product is damaged

• The product is defective

• Wrong product was delivered

You must notify us within 24 hours of receiving the product with proper photo/video proof.

2. Non-Returnable Items

The following items cannot be returned:

• Used or physically damaged items after delivery

• Products without original packaging

• SIM cards, software, gift cards, and clearance items

3. Return Conditions

Returned items must be:

• Unused and in original condition

• In original packaging with invoice

4. Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 7–10 working days

• Refund will be issued via bKash, Nagad, Rocket, or Bank Transfer

5. Delivery Charge

• Delivery charges are non-refundable

• Return shipping cost is borne by customer unless the fault is from MP Telecom

6. Order Cancellation

Orders can be cancelled before shipping.
Once shipped, cancellation is not allowed.

7. Contact Information

For return/refund requests, contact us:

📞 Phone: +8801311014369 
📧 Email: muhammadmahinmia@gmail.com
📍 Address: Pirijpur Bazar, Sorarchar road, Bajitpur, Kishoregonj