Effective Date: o1 January 2025
Website: MP Telecom
Business Type: Mobile, Electronics & Gadgets Store (Bangladesh)
At MP Telecom, customer satisfaction is our highest priority. We ensure quality products and reliable service. However, if you are not fully satisfied with your purchase, we offer a fair and transparent return and refund policy as outlined below.
You may request a return if:
The product is damaged, defective, or not working
You received a wrong product
The item is missing parts or accessories
Return requests must be submitted within 3 days of delivery.
Returned items must meet the following conditions:
Must be unused and in original condition
Must include original packaging, box, and accessories
Must include invoice/receipt
Any tampered or physically damaged products will not be accepted
The following items are not eligible for return or refund:
Used or physically damaged products
Software, memory cards, earphones, and other personal-use accessories
Products damaged due to customer misuse or electrical issues
Items purchased under discount, clearance, or promotional offers
Contact our support team within 3 days of delivery
Provide your order number, product photos/videos, and issue details
Once approved, send the product to our return address
After inspection, your return will be processed
Refunds are processed within 7–10 working days after receiving the returned product
Refunds will be issued via bKash / Nagad / Rocket / Bank Transfer
Delivery charges are non-refundable
Eligible products will be replaced with the same model (subject to stock availability)
Replacement shipping may take 3–7 working days
Some products carry manufacturer warranty. In such cases, customers must directly contact the brand service center for warranty service.
If MP Telecom made a mistake (wrong/damaged item), we will bear the return cost
If the return is due to customer preference, the customer will bear the shipping cost
For any return or refund requests, contact:
MP Telecom Support
📧 Email: muhammadmahinmia@gmail.com
📞 Phone: +8801311014369
📍 Address: Pirijpur Bazar, Sorarchar road, Bajitpur, Kishoregonj
